Shipping policy

Shipping Policy

Last updated: July 7, 2026

1. Shipping Overview

At L’Essence de Nina, we strive to process and ship your orders as quickly as possible. Please note that our products are shipped directly from our suppliers to ensure the best variety and quality for you.

2. Processing Time

Orders are typically processed within 1-3 business days before they are dispatched. Please note that processing does not include weekends or holidays.

3. Shipping Times

Estimated delivery times vary based on your location:

• Standard Shipping: Usually takes 7-15 business days.

Please note: These are estimated delivery times. Unforeseen circumstances like customs delays or high seasonal volume may cause slight delays. We appreciate your patience.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order. Free shipping may be offered on selected promotions—please check the checkout page for current offers.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your package.

6. Customs, Duties, and Taxes

Please be aware that your order may be subject to import duties and taxes (including VAT) incurred once the shipment reaches your destination country. L’Essence de Nina is not responsible for these charges if they are applied; they are the responsibility of the customer.

7. Missing or Lost Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local carrier first. If you still cannot locate your order, please reach out to us at lessencedenina@proton.me and we will do our best to assist you.